Last Updated: June 2026
At Vaultify, we strive to provide high-quality digital products and a seamless customer experience. Due to the nature of digital goods, all sales are generally considered final once a product has been delivered or accessed.
Refund Eligibility
Refund requests may be approved under the following circumstances:
- The product was not delivered successfully.
- The file is corrupted or inaccessible and cannot be replaced.
- The product is substantially different from its advertised description.
- A duplicate purchase was made in error.
- A technical issue prevents access to the product and our support team is unable to resolve it.
Refund requests must be submitted within 14 days of the purchase date.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Accidental purchases
- Failure to review product details before purchase
- Compatibility issues not stated in the product description
- Lack of technical knowledge required to use the product
Requesting a Refund
To request a refund, please contact our support team with:
- Your order number
- The email address used for the purchase
- A brief explanation of the issue
- Any supporting documentation or screenshots
All refund requests are reviewed individually, and a decision will typically be provided within 3–5 business days.
Contact Us
If you have questions regarding this Refund Policy, please contact Vaultify through the support information provided on our website.